SHIPPING

Delivery
$9.90 within Australia, free for orders over $99
AUD$19.90 for the rest of the world, free for orders over AUD$200


 

When will my order ship?
Please be aware that we are currently undertaking a stocktake and there may be a slight delay on orders. 

Orders ship within 24-48 business hours (sometimes longer during sales). Orders are sent Monday to Friday (Australian EST) and not on weekends or public holidays. If you need it fast, we suggest upgrading to Express Post. If you opt for this, and order before 11am, your order will ship the same day.

How do I track my order?
We supply Australia Post with your e-mail address so that tracking advice emails can be sent to follow your parcel. When your parcel is scanned by Australia Post as arriving at a despatch centre and then as delivered or being available for collection, you will get an email update. This process normally involves no more than 3 emails. Your email address is not collected, remembered or distributed by Australia Post or any other third party.

Tracking numbers are sent in your Shipping Confirmation email, sent once your order has been despatched. You can track your order by accessing:


WITHIN AUSTRALIA

Standard
We use Australia Post e-Parcel delivery. This is a registered service which can be tracked. Estimated delivery times are 3-10 days. For suburbs and regional areas add a day or two accordingly, depending on distance from the CBD.

This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Post Office.

- Can deliver to PO BOX or Street Address.

- Delivers on Monday-Friday. Does not deliver on public holidays.

Express
We use Australia Post e-Parcel EXPRESS delivery. This is a registered service which can be tracked. Estimated delivery times can be found here. This service is next day delivery to all Australian Capital Cities provided orders are placed before 11am on a business day. Please note, regional areas may not be a next day service. Please note, only Perth 6000 is guaranteed next day. All suburbs of Perth should expect a two day delivery. Express is not guaranteed for NT.


This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local Post Office.


- Can deliver to PO BOX or Street Address.

- Delivers on Monday-Friday. Does not deliver on public holidays.

Overnight
We use TNT Overnight 1st Class Courier delivery. This is a registered service which can be tracked. Estimated delivery times (from Yarraville VIC 3013) can be found here. This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to contact TNT on 13 11 50.

- Can deliver to Street Address ONLY – CANNOT deliver to PO BOX
- Delivers on Monday-Friday. Does not deliver on public holidays.

Same Day
We use Capital Transport for same day delivery. This is service is available to eligible Melbourne metro post codes only (this delivery option will only appear at the checkout for eligible postcodes). Please nominate a delivery address where somebody must be available to receive the order.

- Can deliver to Street Address ONLY – CANNOT deliver to PO BOX
- Delivers on Monday-Friday. Does not deliver on public holidays.


INTERNATIONAL

We ship to selected international destinations. Countries outside of Australia will receive orders in approximately 2-10 working days (goods often arrive sooner than this). You can select the appropriate country in the checkout section of the web site. We will do our best to ensure your delivery arrives as soon as possible. You may be liable for the destination country’s taxes and will be exempted from the Australian GST (10% Tax) if your order is being delivered to a non-Australian address.

Standard Australia Post Air Mail
We use Australia Post Airmail. This is a not a registered service. This service CANNOT be tracked. The purchaser selects this service at their own liability. This service is not insured.

Estimated delivery times are: New Zealand 7-14 Days / Europe 14-21 Days / America 14-21 Days / Asia Pacific 7-14 Days

- Can deliver to PO BOX or Street Address.

- Whilst this service is very reliable, we cannot provide tracking updates.
- In order to help deliver, it is best to provide full contact details including telephone and email address so you can be contacted locally if there are problems with delivery.

TNT Global Express
We use TNT Global Express delivery. This is a registered service which can be tracked.

Estimated delivery times (from Yarraville VIC 3013) can be found here. This is an overnight service to NZ and generally no longer than 4 days are required to major cities.
This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to contact TNT.

- Can deliver to Street Address ONLY – CANNOT deliver to PO BOX